Frequently asked questions
What people ask us most about the product, the beta, your data and your health.
Last updated: 17 July 2026
This text is a starting draft written from the information provided. It is not legal advice and must be reviewed by a lawyer before publication.
Frequently asked questions
Is VidaCore a doctor?
No. VidaCore is a nutrition and training tool with metabolic analysis. It does not diagnose, does not treat conditions, and does not replace your doctor. If you have a medical condition or take medication, consult a healthcare professional before changing your diet or training.
How does the plan adapt?
Your plan regenerates every week from what you logged: weight, measurements, strength, recovery, energy and adherence. You can also ask your coach for changes at any time and they apply instantly.
Can I change meals I don't like?
Yes. Tell your coach in your own words — "I don't like fish", "eating out tonight", "I have chicken left over" — and it rewrites the meal while holding your macros. It remembers for the weeks after.
Does it work without a gym?
Yes. The plan is built around the equipment you have: a full gym, a pair of dumbbells at home, or nothing but your bodyweight. It also folds in activities like padel or running.
Which languages does it support?
Seven: Spanish, English, French, German, Italian, Polish and Romanian. Your coach talks to you in whichever you choose.
How do I install the app?
VidaCore is a PWA. Open app.vidacore.io in your phone's browser and choose "Add to home screen". It works on Android and iOS, behaves like a native app, and updates itself in the background.
What happens to my data?
Your data is yours. You can export it or delete your account whenever you want, in line with GDPR. We do not sell personal data to third parties.
Beta and pricing
How much does VidaCore cost?
Right now, nothing. VidaCore is in free beta: there are no paid plans, we ask for no card details and we take no charges. If we ever introduce pricing we'll tell you first and you can decide.
What does beta mean here?
That the product is in active development. It works and is used daily, but it may change, have occasional bugs, or gain features without notice. In return, your use helps us sharpen it.
Will I be charged automatically when the beta ends?
No. You will not be charged without your prior express consent. If we launch paid plans you'll have to actively accept them.
Are there refunds?
Since there are no payments, there is nothing to refund today. When paid plans exist, our Refund Policy applies, including the 14-day right of withdrawal for EU consumers.
Your data
Who processes my data?
The controller is Neus Digital Technologies LTD, registered at China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong. Full detail is in our Privacy Policy.
My blood panels are health data. How are they protected?
Health data is a special category under Article 9 GDPR and receives heightened protection. We process it only with your explicit consent, solely to generate and adapt your plan, and never for advertising. You can withdraw that consent at any time.
Do you sell my data?
No. We do not sell personal data to third parties. We share it only with providers acting on our behalf under contract, and with authorities where legally required.
Can I take my data out, or delete it?
Yes. You can export your data and delete your account from your profile in the app, or write to privacy@vidacore.io to exercise any of your rights: access, rectification, erasure, restriction, portability and objection.
The company is in Hong Kong. What does that mean for my data?
It means transfers from the European Economic Area require appropriate safeguards under Chapter V GDPR — typically Standard Contractual Clauses and a transfer impact assessment. We explain this in the Privacy Policy, and you can ask us about the safeguards in place.
Health and safety
Is the coach a real person?
No. The coach is an AI system with an identity and a photograph. It is not a registered dietitian, a certified trainer or a healthcare professional, and our Terms say so.
I take diabetes medication. Can I use VidaCore?
Talk to your doctor first. VidaCore works on insulin sensitivity and may suggest dietary changes that affect your medication needs. Never change your medication based on what the coach tells you.
Is it safe if I've had an eating disorder?
Our Terms expressly ask you not to use the service if you have, or are recovering from, an eating disorder without clinical supervision. Meal and weight logging can be counterproductive in that context. Speak to your clinical team.
Do you guarantee results?
No — and be wary of anyone who does. VidaCore provides plans, tracking and weekly adaptation. The outcome depends on your adherence and on individual factors outside our control.