Contact
How to reach us and what to expect.
Last updated: 17 July 2026
This text is a starting draft written from the information provided. It is not legal advice and must be reviewed by a lawyer before publication.
Support
Questions about your plan, your account or the app.
support@vidacore.io
Privacy and data
Exercising rights, access, erasure and portability.
privacy@vidacore.io
Owner details
- Neus Digital Technologies LTD
- China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong
- Jurisdiction: Hong Kong SAR
Response times
We monitor the support inbox during business hours and aim to reply within 48 business hours.
Data protection rights requests are answered within one month, extendable as permitted by the GDPR.
Why there is no form
This page deliberately has no contact form: the site has no server of its own, and routing your message through a third party would add processing that is not necessary today.
Email does the same job, leaves you a copy of what you sent, and does not require trusting your data to an extra intermediary.
Medical emergencies
VidaCore is not a healthcare service and does not handle emergencies. If you have a medical emergency, call 112 (European Union) or your country's emergency number.