Frequently asked questions

Non. VidaCore est un outil de nutrition et d'entraînement avec analyse métabolique. Il ne diagnostique pas, ne traite aucune maladie et ne remplace pas ton médecin. Si tu as une condition médicale ou prends un traitement, consulte un professionnel de santé avant de changer ton alimentation ou ton entraînement.

Ton plan se régénère chaque semaine à partir de ce que tu as enregistré : poids, mensurations, force, récupération, énergie et assiduité. Tu peux aussi demander des changements à ton coach à tout moment, appliqués immédiatement.

Oui. Dis-le à ton coach avec tes mots — « je n'aime pas le poisson », « je mange dehors ce soir », « il me reste du poulet » — et il réécrit le repas en gardant tes macros. Il s'en souvient pour les semaines suivantes.

Oui. Le plan se construit avec le matériel dont tu disposes : salle complète, quelques haltères à la maison, ou rien d'autre que ton poids de corps. Il intègre aussi des activités comme le padel ou la course.

Sept : espagnol, anglais, français, allemand, italien, polonais et roumain. Ton coach discute avec toi dans celle que tu choisis.

VidaCore est une PWA. Ouvre app.vidacore.io dans le navigateur de ton mobile et choisis « Ajouter à l'écran d'accueil ». Ça marche sur Android et iOS, se comporte comme une app native et se met à jour en arrière-plan.

Tes données t'appartiennent. Tu peux les exporter ou supprimer ton compte quand tu veux, conformément au RGPD. Nous ne vendons aucune donnée personnelle à des tiers.

Right now, nothing. VidaCore is in free beta: there are no paid plans, we ask for no card details and we take no charges. If we ever introduce pricing we'll tell you first and you can decide.

That the product is in active development. It works and is used daily, but it may change, have occasional bugs, or gain features without notice. In return, your use helps us sharpen it.

No. You will not be charged without your prior express consent. If we launch paid plans you'll have to actively accept them.

Since there are no payments, there is nothing to refund today. When paid plans exist, our Refund Policy applies, including the 14-day right of withdrawal for EU consumers.

The controller is Neus Digital Technologies LTD, registered at China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong. Full detail is in our Privacy Policy.

Health data is a special category under Article 9 GDPR and receives heightened protection. We process it only with your explicit consent, solely to generate and adapt your plan, and never for advertising. You can withdraw that consent at any time.

No. We do not sell personal data to third parties. We share it only with providers acting on our behalf under contract, and with authorities where legally required.

Yes. You can export your data and delete your account from your profile in the app, or write to privacy@vidacore.io to exercise any of your rights: access, rectification, erasure, restriction, portability and objection.

It means transfers from the European Economic Area require appropriate safeguards under Chapter V GDPR — typically Standard Contractual Clauses and a transfer impact assessment. We explain this in the Privacy Policy, and you can ask us about the safeguards in place.

No. The coach is an AI system with an identity and a photograph. It is not a registered dietitian, a certified trainer or a healthcare professional, and our Terms say so.

Talk to your doctor first. VidaCore works on insulin sensitivity and may suggest dietary changes that affect your medication needs. Never change your medication based on what the coach tells you.

Our Terms expressly ask you not to use the service if you have, or are recovering from, an eating disorder without clinical supervision. Meal and weight logging can be counterproductive in that context. Speak to your clinical team.

No — and be wary of anyone who does. VidaCore provides plans, tracking and weekly adaptation. The outcome depends on your adherence and on individual factors outside our control.