Terms and Conditions

Who we are and what you accept

VidaCore is operated by Neus Digital Technologies LTD, registered address China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong.

By creating an account or using VidaCore you accept these Terms. If you do not agree, do not use the service.

What VidaCore is

VidaCore is a wellness tool combining nutrition planning, training planning, progress tracking and metabolic analysis, assisted by artificial intelligence.

The "coach" is an AI system presented with an identity and a photograph. It is not a natural person, a registered dietitian, a certified trainer or a healthcare professional.

Health and safety

Consult your doctor before starting any eating or training plan, particularly if you are pregnant or breastfeeding, have a metabolic, cardiovascular or eating-related condition, take medication — especially insulin or oral antidiabetics — or are recovering from injury.

Stop any activity immediately if you feel pain, dizziness or distress, and seek medical attention.

Blood panel interpretations and supplement protocols offered by VidaCore are indicative and do not replace a healthcare professional's assessment. Do not change your medication based on what the coach tells you.

Account requirements

• You must be at least 18 years old.
• You must provide accurate information: the quality of your plan depends directly on it.
• You are responsible for the confidentiality of your credentials and for activity on your account.
• One account per person. Do not share it.

Free beta

VidaCore is currently in beta and offered free of charge. During this phase the service may change, be interrupted or contain errors, and features may appear, change or disappear without notice.

If we introduce paid plans in future we will tell you in advance and you can decide whether to continue. You will not be charged without your prior express consent.

Acceptable use

When using VidaCore you agree not to:

• Use the service for medical, diagnostic or treatment purposes.
• Use it if you have, or are recovering from, an eating disorder without clinical supervision.
• Gain unauthorised access to systems, circumvent technical limits or reverse-engineer the service.
• Perform bulk automated extraction of content from the service.
• Impersonate anyone, or upload third-party data — including someone else's blood panels — without their consent.
• Resell, sublicense or commercially exploit the service or its content.

Your content

You retain ownership of the data and content you upload (photos, blood panels, logs and messages).

You grant us a limited, non-exclusive, revocable licence to host and process it for the sole purpose of delivering the service: generating and adapting your plans and maintaining the coach's memory. We do not use your health data for advertising.

When you delete your account this licence ends, subject to the retention periods in the Privacy Policy.

AI-generated content

Plans, text, interpretations and photographs of dishes and exercises may be generated by AI models. This content may contain errors, inaccuracies or inconsistencies.

Images of dishes and exercises are illustrative and may not correspond exactly to the real result.

You must apply your own judgement and, where a decision affects your health, that of a professional.

Intellectual property

The service, its software, design, the VidaCore brand and the underlying methodology are owned by Neus Digital Technologies LTD and protected by applicable law. These Terms transfer no rights in them beyond use of the service.

Availability

We aim to keep the service continuously available but do not guarantee uninterrupted or error-free operation. We may suspend it temporarily for maintenance, security or causes beyond our control.

Disclaimer of warranties

To the fullest extent permitted by law, VidaCore is provided "as is" and "as available", without warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the service will be uninterrupted or error-free, or that its outputs — plans, interpretations, supplement suggestions — are accurate, complete or suitable for you. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

Limitation of liability

To the fullest extent permitted by applicable law, Neus Digital Technologies LTD is not liable for indirect, incidental or consequential damages arising from use of the service, nor for health decisions taken solely on the basis of the coach's recommendations.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including for wilful misconduct, gross negligence or death or personal injury, nor any mandatory rights you have as a consumer.

Arbitration and class action waiver (US users)

If you are a US resident, you and Neus Digital Technologies LTD agree that any dispute arising out of or relating to these Terms or the service will be resolved by binding individual arbitration, not in court — except that either party may bring a qualifying claim in small-claims court.

Class action waiver: disputes are conducted only on an individual basis. You and Neus Digital Technologies LTD waive any right to bring or take part in a class, collective or representative action, and the arbitrator may not consolidate claims.

Jury trial waiver: both parties waive the right to a trial by jury.

Opt out: you may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@vidacore.io with your name and a statement that you opt out. Opting out does not affect the rest of these Terms.

This section does not apply where prohibited by law, and nothing in it stops you from filing a complaint with a government agency.

Termination

You may stop using VidaCore and delete your account at any time from your profile.

We may suspend or terminate your account if you breach these Terms, if your use endangers the service or other people, or if we are legally required to.

Changes

We may amend these Terms. Where a change is material we will give reasonable prior notice. Continuing to use the service after it takes effect means you accept the new version.

Governing law and disputes

These Terms are governed by the laws of Hong Kong SAR.

If you are a US resident, disputes are handled as set out in "Arbitration and class action waiver" above.

If you are a consumer resident in the European Union, this choice does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence, and you may bring proceedings in that country's courts. The European Commission also provides an online dispute resolution platform at ec.europa.eu/consumers/odr.

Contact

For any question about these Terms, write to support@vidacore.io.