Refund Policy

Right now: there are no payments

VidaCore is in free beta. We sell no paid plans, request no card details and take no charges.

There is therefore currently no amount that could be refunded. If anyone asks you to pay on VidaCore's behalf, do not pay and write to us at support@vidacore.io.

When paid plans exist

If we introduce subscriptions in future, the terms below will apply and will be published here in updated form before any first charge.

United States: no statutory cooling-off period

US federal law gives no general right to cancel or to a refund for a digital service after purchase. When we offer paid plans, any refund beyond what a specific state law requires is at our discretion, on the terms published here.

Some states (for example California) provide limited cancellation or refund rights in specific circumstances; where they apply, we honour them.

Auto-renewing subscriptions (US)

If we offer auto-renewing subscriptions to US customers, then — as required by California's Automatic Renewal Law, the FTC's negative-option rule and similar state laws — we will:

• present the renewal term, price and cancellation method clearly before you subscribe, and obtain your affirmative consent;
• send a renewal reminder where the law requires it;
• let you cancel online, easily, without having to call or email — cancellation is as simple as sign-up;
• stop charging you once you cancel, effective at the end of the period you already paid for.

Right of withdrawal (EU consumers)

As a consumer resident in the European Union you will have 14 calendar days to withdraw from a digital service contract without giving a reason.

If you ask for the service to start during that period you must expressly acknowledge it; if you then withdraw, an amount proportionate to the service already provided may be charged.

To withdraw it is enough to tell us by any unambiguous means, for example by writing to support@vidacore.io.

Cancelling a subscription

• You will be able to cancel at any time from your profile.
• Cancellation takes effect at the end of the period already paid for; you keep access until then.
• No surprise renewals: we will notify you before each renewal as required by applicable law.

Incorrect charges and service failures

If you see a charge you do not recognise, write to support@vidacore.io and we will review it.

If the service suffers a prolonged and substantial outage attributable to us, you may request a proportionate refund for the affected period.

What is not refunded

Unless the law provides otherwise, periods already fully used are not refunded, nor are accounts terminated for serious breach of the Terms.

Lack of physical results does not entitle you to a refund: VidaCore provides plans and tracking, and does not guarantee a specific body outcome, which depends on factors outside our control.

Timing

Approved refunds are issued to the original payment method, within the period required by applicable law and in any event without undue delay.